The Client Services Specialist will be the primary point of contact on the Distribution team for the clients, assisting them with inquiries and providing exceptional support.
Provide excellent customer service to their clients via email, and live chat; Assist customers with platform questions, troubleshooting and general distribution inquires; Answer product-related questions and provide information about their music catalog, releases, and promotions; Handle customer complaints and escalate complex issues to management; Maintain accurate records of customer interactions and transactions using their CRM system; Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers; Contribute to the continuous improvement of their customer service processes and procedures.
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